Terms of Service

These terms are the agreement between you and Uncloud, written as plainly as we can manage.

Who we are

Throughout these terms, "Uncloud", "we" and "us" mean the people who make the app, and "you" means the person using it.

What Uncloud is

Uncloud is a place to put down a thought and let it settle. Thoughts appear as clouds on a canvas. When you subscribe, the app also uses AI to notice when two thoughts relate, to write a short insight, to transcribe what you say, and to answer questions about what you have captured.

Uncloud is not a medical service, a therapist, or a crisis line, and nothing in it is medical or psychological advice. If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis service. In the Netherlands that is 113 Zelfmoordpreventie, on 113 or 0800-0113.

Your account

You need an account to use Uncloud. You can sign in with Apple, with Google, or with an email address and password. There is no guest mode, because your thoughts sync to your account rather than to one phone.

• You need to be at least 16 years old.
• One account per person. Please do not share your sign-in.
• Keep your sign-in details safe, and tell us if you think someone else has used your account.
• You are responsible for what you capture in Uncloud, including having the right to store it.

Your content

To run the app we need your permission to store your thoughts, sync them across your devices, and send them to our AI provider for processing. That permission exists so we can operate Uncloud for you, and it ends when you delete the content or your account.

We do not sell your data and we do not share it for advertising. The Privacy Policy sets out what is collected, where it is stored, and how long it is kept.

What the AI does, and what it cannot do

The smart features send your thought text, and any audio you record for transcription, to an AI provider we contract with. What comes back is a connection, an insight, a transcript, or an answer. The Privacy Policy explains how that data is handled. We do not train AI models on your thoughts.

What comes back can be wrong. Connections can be coincidences, insights can miss the point, transcripts can mishear you, and the same thought can produce different answers on different days. Use it as a starting point for your own thinking.

AI output is not professional advice of any kind: not psychological, not medical, not legal, not financial. Do not make an important decision because of something Uncloud said to you.

The app itself

The software, the design, the name and the cloud mark belong to us. You get a personal, non-transferable right to use the app on your own devices for as long as these terms hold. That right does not include copying the app, taking it apart to rebuild it elsewhere, or reselling access to it.

If you send us an idea for the app, we may use it without owing you anything for it.

Free, trial, and premium

Uncloud is free to use for as long as you like. The free tier gives you unlimited thoughts, the full canvas, capture by text or voice, and the release ritual.

The trial gives you seven days of the smart features. It starts the first time you use one of them, not when you sign up, and it is available once per person and once per device. Premium keeps those features on: connections, insights, voice transcription, and the Ask screen.

When a trial ends and you do not subscribe, nothing you already have is taken away. Connections stay on the canvas, insights stay readable, and the app stops generating new ones.

Payments and renewals

Subscriptions are sold through the Apple App Store and Google Play, in weekly, monthly, and annual plans. The price and billing period are shown before you confirm, and Apple or Google takes the payment. We are not the seller of record.

A subscription renews automatically at the end of each period until you cancel it. In detail, and in the language the stores require:

• Payment is charged to your Apple ID or Google account when you confirm the purchase.
• The subscription renews automatically unless auto-renew is turned off at least 24 hours before the current period ends.
• Your account is charged for the renewal within 24 hours before the current period ends, at the price of the plan you chose.
• You manage and cancel subscriptions in your store account: on iOS, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments and subscriptions.

A subscription cannot be cancelled from inside Uncloud, because it lives with the store rather than with us. Cancelling stops the next renewal; you keep the smart features until the period you have paid for runs out.

Deleting your Uncloud account does not cancel your subscription. Cancel it with Apple or Google first, then delete the account.

Refunds

Apple and Google take the payment, so they handle refunds. Apple requests go through reportaproblem.apple.com ; Google Play requests go through Google Play support.

If you are a consumer in the EU you have a statutory 14-day right of withdrawal on digital purchases. Nothing in these terms takes away that right or any other protection the law gives you, and in practice the store refund policies are often more generous. If a request is refused and you think that is wrong, write to us and we will help where we can.

Fair use

Premium is unlimited for any normal use of the app. Behind that sit thresholds set far beyond what a person could reach by hand, and they exist only to stop automated or bulk use that would degrade the service for everyone else. If you ever reach one, the feature slows down for the rest of the period rather than shutting off, and nothing happens to your account. We review the thresholds and raise them if real people get close.

What you may not do

You must not:

• Use someone else's account, or let someone else use yours.
• Automate, scrape, or bulk-extract content or AI output from the service.
• Work around the trial with throwaway accounts or devices, or resell access to Uncloud.
• Interfere with the service, or attempt to get around its security or its limits.
• Store content that is illegal, or that you have no right to store.

Breaking these rules is grounds for suspending or closing your account, and we will pursue anything that causes us loss or breaks the law.

When things change or stop

We will keep Uncloud running as well as we reasonably can, but we cannot promise it will never be interrupted or never go wrong. Features will change over time. If a change materially reduces something you have paid for, we will tell you before it takes effect so you can cancel.

You can stop at any time by deleting your account. You can also export everything you have written first, from Settings in the app.

We can suspend or close an account for a serious or repeated breach of these terms. We will tell you why, and unless the law requires otherwise we will give you a chance to put it right first.

Liability

Uncloud is provided as it is. We are not liable for indirect or consequential loss, for lost time or opportunity, or for anything you decide after reading something the app produced. Where we are liable at all, our liability is capped at what you paid us in the twelve months before the claim arose.

You can export everything you have written at any time, from Settings in the app. We are not liable for content you lose where an export would reasonably have kept a copy safe.

Nothing here removes rights the law gives you as a consumer.

Which law applies

Dutch law applies to these terms. If you are a consumer somewhere else in the EU, you keep the mandatory protections of the law where you live, and you can bring proceedings in your own country's courts.

Changes to these terms

When we update these terms we post the new version here with a new date. Material changes are announced in the app or by email before they take effect. Using Uncloud after that means you accept the updated terms.

Odds and ends

If a court finds one part of these terms unenforceable, the rest still stands. If we do not enforce something straight away, we have not given up the right to enforce it later. We may transfer these terms to another company if Uncloud is ever sold or restructured; your rights stay the same.

Contact

For anything about these terms, or about your account, write to us: