Delete your Uncloud account

You can delete your Uncloud account and everything in it at any time, with or without the app installed. Deletion is permanent: your thoughts, your archive, and your account are gone and cannot be brought back.

Before you delete

Cancel your subscription first, if you have one. Deleting your Uncloud account does not cancel it. Apple and Google take the payment, so the subscription has to be cancelled with them, and it keeps renewing until you do.

• iPhone or iPad: Settings → your name → Subscriptions → Uncloud → Cancel Subscription.
• Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Uncloud → Cancel subscription.

Export your thoughts if you want to keep them. In the app, Settings → Export my thoughts hands you everything as a JSON file through the share sheet. After deletion there is nothing left to export.

If you still have the app

This is the fastest route, and it takes effect immediately.

• Open Uncloud and go to Settings.
• Tap Delete account.
• If a subscription is still active, a warning appears first, with a button that takes you to manage it.
• Confirm on the screen that follows. If you signed in with Apple, Apple will ask you to re-authenticate as part of the flow.

You are returned to the sign-in screen and your account is gone from that moment.

If you no longer have the app

Email hello@uncloud-app.com from the address you signed in with, with "Delete my account" as the subject. If you signed in with Apple and use a private relay address, write from that relay address so we can match it to your account.

We may ask one question to confirm the account is yours before we delete anything. We will not ask for your password. Once confirmed, we delete the account and email you when it is done, within 30 days of your request and usually much sooner.

If we cannot match the request to an account, because the address differs or a relay will not resolve, we will say so rather than delete the wrong person's thoughts, and we will tell you what would let us verify it.

What gets deleted

• Every active thought, and everything in your archive.
• Your profile, settings, connections, canvas positions, and trial status.
• Your sign-in account. If you used Sign in with Apple, we also revoke Uncloud's Apple token, so Uncloud disappears from your Apple account's list of apps.

Deletion in the app is immediate. Copies held in routine backups are purged on our provider's rotation, within 30 days.

What we keep, and why

One record survives deletion: the device marker used to make sure the seven-day trial can only be claimed once. We keep the marker but strip the link to you, so it can no longer be traced to your account or to anything you wrote. Without it, deleting an account would be a way to restart the trial forever.

• Crash reports already sent to Firebase. They sit on Google's 90-day schedule, we cannot delete them from Google's systems, and they are not linked to your account once it is gone.
• Your subscription record. RevenueCat holds a subscriber record, and Apple or Google hold the purchase itself. Sellers keep transaction records for their own accounting and tax obligations. Ask them directly if you want those removed. We ask RevenueCat to delete their subscriber record automatically when you delete your account; if that request fails, we keep a short internal note of the incomplete deletion so we can finish the job.
• Anything the law makes us keep, such as a legal hold or a regulatory request, if one ever applies.

The app collects no usage analytics at all, so there is no behavioural profile of you to delete. The Privacy Policy sets out every retention period in one place.

Deleting some of it, but not all

You do not have to choose between everything and nothing. In the app you can edit any thought, release one you are done carrying, or delete entries individually. Only Delete account removes the account itself and everything listed above.

Questions

If anything here is unclear, or a deletion does not go through, write to us and we will sort it out:

See also the Privacy Policy and the Terms of Service.